Our Return Policy in short
Contact Diana Bobina before returning any items.
All products are being handcrafted, when the order is received. Please make sure that the garments fit you, by measuring your self. Ordered and payed goods cannot be returned.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.
can't return the products. You can only switch it to another one, for the same amount of money or bigger, within 30 days of delivery. The product must
be in new condition. If the product is ruined or used the product
shall not be refunded. Make sure to include contact information with
the return and if possible, please provide us with a tracking number.
Diana Bobina suggests you get a receipt and a package ID for the
return from the delivery service, as it makes it easier to follow the
return shipment if needed.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Diana Bobina is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Diana Bobina reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.